As you know, since 3/23/2020 I am not taking appointments inside of client’s homes. We can accommodate contactless patient drop-off appointments, arrange to pick up patients and see them in the office then return them home, can see patients indoors with clients communicating through video, and as the weather and species permit, see patients outdoors only.
For birds, we can continue to provide care on a drop off or pick up and return home basis.
We have a very strict plan in place for how we handle appointments to protect you, your pets and our staff. We continue to see that this outbreak of COVID-19 is unpredictable and now have a better understanding at how contagious this outbreak is.
It is important to note that we are not back to business as usual, are prioritizing urgent need appointments and may be required to cancel appointments on short notice per the Executive Order 50-21.
The Latest Veterinary Alert:
Executive Order 20-51 requires prioritization of provision of surgeries and procedures and providing a safe environment. We’ve been required to draft and implement a plan for care.
Specifically, we will be screening every client with a COVID-19 exposure disclosure form, have each client sign waivers that they understand the risk of exposure to COVID-19, will be monitoring our staff for any clinical signs of COVID-19, wearing PPE for appointments when we are working with staff, and have a full plan available for review on request.
In the context of veterinary medicine, we continue to see animals on a priority basis to help prevent threats to public health, to prevent threats to the health or safety of an animal’s owner (e.g., in the case of service animals), and of course mitigate threats to the health or safety of the animal we are providing care to.
Read Governor Walz’s Executive Orders online here: https://mn.gov/governor/assets/EO%2020-51%20Final%20%28002%29_tcm1055-431183.pdf
This order strongly encourages the use of telehealth. We can offer this service to all of our current clients and patients, and can offer this if we are able to establish primary care with an exam prior to the televisit.
Due to the uncertainty of this current outbreak and rapidly changing epidemic, please realize that EVEN a CONTACTLESS appointment, non-urgent, or any veterinary physical appointments may no longer be an option AT ANY TIME, prior to any updating of this auto-reply, while we continue to monitor this outbreak.
We are doing our best to provide care in novel ways and facilitate patient transfer and care. I will continue to accommodate telemedicine appointments through Medici for now, but will begin transitioning by June to a more comprehensive platform. For all of my current clients, I appreciate how willing you have been to work with us, and I will do my best to be there for you! As always, I encourage you all to come up with an emergency plan for your pets if needed.
If you are a current client and e-mailed needing non-urgent assistance be assured I’ll get back to you as soon as I am able, from there we can schedule a televisit or an appointment. At this time, the fastest way currently to reach me is via Medici as I continue to field many messages. If you are a current client and would like to schedule a telemedicine appointment you can download the Medici app here: https://med.ci/app-p Enter in WBOOBTCWBO as a code to reach me. I’m offering a variety of levels of support with telemedicine, beginning at $45/15 minute consultation, less for text message return, slightly more for a 15-60 minute video consultation.
Longwinded, as always, but hopefully this answered a lot of your questions!
*****My recommendation stands that if you have a true emergency please contact either the Animal Emergency Clinic in Oakdale which [currently in operation], but please call ahead for current intake hours and procedures.
AERC Oakdale (651) 501-3766
1163 Helmo Avenue North
Oakdale, MN 55128
Como Park After Hours (651) 487-3255
1014 Dale Street N
St. Paul, MN 55117
I look forward to seeing you all again soon! ~ <8 Dr. j.